Effective 9 October 2026
The short version. You are buying from e-buy.pro LLC, a Delaware company trading as Terracottanoon. Every print is made to order after you pay, so we do not accept returns or exchanges because you changed your mind.
If your order arrives damaged, faulty, incorrect or never arrives at all, we will replace it or refund you in full — tell us within 30 days and you will not need to send anything back.
This summary is for convenience and is not part of the agreement. The numbered terms below are.
This website, terracottanoon.com, is operated by e-buy.pro LLC, a limited liability company formed in the State of Delaware, United States of America, trading as Terracottanoon.
In these Terms, “we”, “us” and “our” mean e-buy.pro LLC. “You” means the person placing an order or using the site.
Your card statement may show a different name. Payments are taken by our payment processor in the name of the legal entity above rather than the shop name, so a charge may appear as e-buy.pro LLC or an abbreviation of it. It is the same company. If a charge you do not recognise appears, please contact us at support@terracottanoon.com before disputing it with your bank — we can usually identify it immediately.
By browsing this site, creating an account or placing an order, you agree to these Terms of Service and to our Privacy Policy, which is incorporated into them by reference. If you do not agree, please do not use the site.
These Terms apply to sales made through terracottanoon.com. Purchases made through any marketplace on which we also sell are governed by that marketplace’s own terms and policies, not by these.
You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering you confirm that you are, and that the payment method you use belongs to you or that you have permission to use it.
We sell physical wall art: giclée and digital prints on paper, prints on stretched matte canvas, and framed matte canvas. Paper finishes currently offered include matte, semi-gloss and fine art paper. Framed canvas is offered in a choice of frame colours.
Available sizes and finishes differ from design to design and are shown on each product page. Paper prints and unframed canvas are supplied without a frame; only products described as framed include one.
We do not sell digital files, and no download is provided with any order.
Screens differ, and printing is not a perfect reproduction of a screen. Colour, contrast and brightness may vary slightly between what you see on your device and the print you receive, and between print runs, papers and finishes. Variation of this kind is normal and is not a fault.
Product photographs that show a print in a room are illustrations of scale and setting. Furniture, frames and other items in those images are not included.
All prices are shown and charged in United States dollars (USD). If your card is denominated in another currency, your bank sets the exchange rate and may add its own fee; neither is within our control or visible to us.
Prices and promotional discounts may change at any time, but a change never affects an order we have already accepted. The price you pay is the price shown at the moment you complete checkout.
Delivery is charged separately where it applies and is shown before you pay. Nothing is added to your total after checkout.
We try to keep the site accurate, but if a product is listed at an obviously incorrect price through an error, we are not obliged to supply it at that price. We will contact you, and you may confirm the order at the correct price or cancel it for a full refund.
Prices shown are exclusive of any sales tax, value added tax, goods and services tax, customs duty or import charge.
If you are ordering from outside the country your order ships from, you may be charged import duty, tax or a customs handling fee on delivery. These are set and collected by your own country’s authorities and the carrier, not by us. They are your responsibility, we cannot calculate or refund them, and they are additional to anything you paid at checkout.
Where a parcel is refused or returned because an import charge was not paid, we are not able to offer a refund.
Where the law requires us to collect a tax at checkout, it will be shown as a separate line before you pay.
Placing an order is an offer to buy. It is accepted, and a contract formed, when we send you an order confirmation by email. An on-screen acknowledgement that your payment succeeded is not acceptance by itself.
We may decline an order, in whole or in part, and refund you in full. Reasons include a product being unavailable, a pricing or description error, a delivery address we cannot ship to, a payment we cannot verify, or a suspicion of fraud or resale in breach of clause 13.
Please check your delivery address carefully before paying. Once an order has gone into production we usually cannot change it. We are not responsible for an order delivered to an address you gave us incorrectly, and a replacement in that situation is at our discretion and at your cost.
Payment is taken in full when you place your order. We accept the payment methods shown at checkout, which are processed by Stripe.
We never see or hold your card number. Card details are entered directly into Stripe’s own secure payment form and are transmitted to Stripe, not to us. We receive only confirmation that a payment succeeded, along with the last four digits and card type for our records.
Your use of Stripe to pay is also subject to Stripe’s terms and privacy policy.
Every item is printed to order. We hold no stock: your print is manufactured after your payment clears, by one of our professional print partners, and dispatched directly to you. Partners produce in several countries, and your order is routed to one able to serve your destination.
An estimated delivery window for your destination is shown at checkout before you pay. Production normally takes two to five business days, and transit time is additional to it.
Any delivery estimate is an estimate, not a guarantee. Carrier delays, customs inspection, weather, strikes and incorrect addresses are outside our control. Where an order is genuinely lost in transit, clause 11 applies.
A larger order may arrive in more than one parcel, and at different times, because different products are made by different partners.
Risk of loss or damage passes to you on delivery.
Full details are in our Delivery Policy.
All sales are final. We do not accept returns or exchanges, and we do not offer refunds, where you have simply changed your mind, ordered the wrong size or finish, or do not like how the artwork looks in your room.
This is a consequence of how the shop works rather than a position we take lightly: nothing is made until you order it, each print is produced individually for you, and a returned print cannot be resold to anybody else.
Please use the size guidance and the photographs on each product page before ordering, and ask us if you are unsure about a size, a finish or a colour. We would far rather answer a question first.
If you contact us quickly enough that your order has not yet been sent for production, we will cancel it and refund you in full. We cannot promise a window for this — orders are often released within minutes — but it costs nothing to ask, and the sooner you write the likelier it is.
This clause does not apply where an order is damaged, faulty, incorrect or lost. See clause 11, which is unaffected by anything above.
Our Returns and Refunds Policy sets this out in full.
If something is wrong with your order, we will put it right. This applies if your order:
Contact support@terracottanoon.com within 30 days of delivery, or within 30 days of the latest estimated delivery date if nothing arrived, quoting your order number. For damage or a printing fault, please attach photographs of the item and, where you still have it, the packaging — a carrier damage claim usually depends on them.
We will send a replacement at no cost to you, or refund you in full, as you prefer. You will not normally be asked to return anything: sending a large print back costs more than making a new one, so please do not post an item back unless we have specifically asked you to.
A refund is issued to the original payment method and typically reaches you within five to ten business days, depending on your bank.
Nothing in these Terms removes or limits any right you have under the mandatory consumer protection law of the country or state where you live. Those rights apply in addition to these Terms, and where any term conflicts with them, the law prevails and the remainder of these Terms continues in force.
If you believe you have a statutory right that clause 10 does not give you, write to support@terracottanoon.com and we will deal with it.
When you buy a print you own that physical copy. You do not acquire any ownership of, or right in, the artwork itself, which remains ours or our licensors’.
You may display the print in your home, office or other private or commercial premises, and you may resell or give away that individual physical copy.
You may not, without our prior written permission:
For licensing enquiries, including commercial or hospitality use, please write to legal@terracottanoon.com.
All artwork, designs, photographs, text, layout and software on this site are owned by us or used under licence, and are protected by copyright, trade mark and other laws. The Terracottanoon name and logo are our trade marks.
You may view and print pages of this site for your own personal use. Any other use — in particular copying listings, photographs or descriptions, or systematically scraping the site — is prohibited.
We take infringement of our designs seriously and pursue it. If you believe material on this site infringes your copyright, write to legal@terracottanoon.com identifying the work, the material complained of and your contact details, and we will investigate promptly.
You do not need an account to order. If you create one, you are responsible for keeping your password confidential and for activity under your account, and you agree to tell us promptly at support@terracottanoon.com if you believe it has been used without your permission.
Please give accurate information and keep it current. We may suspend or close an account that is used in breach of these Terms. You may close your account at any time — see the Privacy Policy for what happens to your data.
You agree not to use this site to break the law, to infringe anyone else’s rights, to place fraudulent orders, to interfere with or probe the site’s security, to introduce malicious code, or to extract data by automated means beyond ordinary search engine indexing.
This site links to third-party sites and relies on third-party services, including our payment processor and our print and delivery partners. We do not control those sites or services and are not responsible for their content, and a link is not an endorsement. Your dealings with them are governed by their own terms.
We work to keep the site available and accurate, but we do not promise that it will be uninterrupted, error-free or free of harmful components, or that any description, image or price is entirely free of error.
To the fullest extent permitted by law, and except as expressly set out in these Terms, the site and the products are provided “as is” and we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for loss of profit, revenue, data, goodwill or anticipated saving, however it arises and whether or not we were advised that it might.
To the fullest extent permitted by law, our total liability arising out of or in connection with an order, or with your use of this site, is limited to the amount you actually paid for the order giving rise to the claim.
Clause 18 and this clause are subject to clause 12, and some jurisdictions do not permit the exclusions above, in which case they apply only to the extent allowed.
You agree to indemnify us against any claim, loss, liability and reasonable legal cost arising from your breach of these Terms, in particular from any unauthorised use of the artwork under clause 13.
We are not liable for failure or delay in performing our obligations where it is caused by something beyond our reasonable control, including natural events, fire, flood, epidemic, war, civil unrest, terrorism, industrial action, carrier or postal failure, customs action, failure of a utility or telecommunications network, or the failure of a supplier or print partner. Where such an event substantially delays an order, you may cancel it and we will refund you in full.
We may revise these Terms from time to time. The version in force is the one published here, with its effective date shown at the top, and it is the version that applies to an order from the moment the order is placed. A later change does not alter the terms of an order you have already placed.
Please review this page before ordering. Continuing to use the site after a change takes effect means you accept the revised Terms.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of the State of Delaware, United States of America, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
You and we agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.
If you are a consumer resident outside the United States, this clause does not deprive you of the protection of any mandatory provision of the law of your country of residence, nor of any right you have to bring proceedings in your local courts where that right cannot be excluded by agreement.
Severability. If any provision is held unenforceable, it is severed and the rest remains in force.
No waiver. A delay or failure to enforce any provision is not a waiver of it.
Assignment. You may not assign your rights under these Terms without our consent. We may assign ours to a successor in connection with a merger, acquisition or sale of assets, on notice to you.
Entire agreement. These Terms, together with the Privacy Policy, the Returns and Refunds Policy and the Delivery Policy, are the entire agreement between us about their subject matter and replace any earlier version.
Notices. We may contact you at the email address on your order or account; please treat that as valid written notice. You may contact us at the addresses below.
Questions about these Terms: legal@terracottanoon.com
Help with an order: support@terracottanoon.com
e-buy.pro LLC, trading as Terracottanoon
364 E Main St, Suite 1003