Delivery

Made to order

We hold no stock. When you order, your print is manufactured individually in the size and finish you chose, by one of our professional print partners, and sent directly to you.

Our partners operate production facilities in several countries, including in the United States, the United Kingdom and the European Union. Your order is routed to a facility able to serve your address, which usually means a European order is printed and posted inside Europe rather than crossing a border.

Production time

Production normally takes two to five business days from the moment payment clears. Larger canvases and framed pieces can take towards the upper end of that, as they are assembled by hand.

Production time is separate from delivery time: the estimate shown at checkout is the time in the works plus the time in transit.

Delivery charges

Delivery is free on all orders within the United States, with no minimum spend.

Everywhere else, delivery is charged. The amount depends on your destination, on what you ordered and on how many items there are — a framed canvas and a rolled poster do not cost the same to send. The exact figure is calculated and shown at checkout once you choose your country, before you enter any payment details. Nothing is added afterwards.

Where an order contains items made by different partners, each is priced on its own card. You will still see one delivery total.

Where we deliver

We deliver worldwide. A small number of the very largest formats cannot be sent to every country, because the carriers our partners use will not take them on some routes. Where that applies, the size is simply not offered for your destination at checkout rather than being sold and then cancelled.

If your country is not listed, write to us — we can usually find a route.

Tracking, and parcels that arrive separately

You will get an order confirmation by email when you pay, and a second email with a tracking number when your order is dispatched.

Tracking can take a day or so to start updating after the carrier collects, which is normal and does not mean anything is wrong.

Delivery estimates are estimates

The window shown at checkout is our best estimate for your destination, not a guarantee. Carrier backlogs, customs inspection, weather, industrial action and seasonal peaks all add time and are outside our control.

If your order has not arrived a reasonable time after the end of the estimated window, contact support@terracottanoon.com and we will chase the carrier. Where an order is confirmed lost, we replace or refund it in full — see Returns & Refunds.

Customs, duty and import charges

Many orders avoid this entirely, because we route production to a facility in your region wherever we can — a parcel that never crosses a border is not imported.

If a parcel is refused or returned to sender because an import charge was not paid, we are not able to refund it.

Your delivery address

Please check your address carefully before paying, including any apartment or unit number. Once an order is in production we usually cannot change it.

We are not responsible for a parcel delivered to an address that was given incorrectly. If you notice a mistake, write to us at once — if production has not started we can still fix it.

Risk of loss or damage passes to you on delivery. If a parcel arrives damaged, keep the packaging and photograph it, then see Returns & Refunds.